POLICIES

1) A deposit of 15% of the event price per person is required to secure your reservation. To secure reservations for a wellness retreat that begins within 30 days, a full payment is required by credit card at the time of booking. 1) Full payment is due 30 days prior to the start date of the program when you pay a 50% deposit, and 45 days prior to the start date when you pay a 15% deposit.

2) If you sign up for a program less than 30-days away, full payment is due at sign up.

3) If you choose to leave the program at any time, you agree to zero refund. All charges are final and non- refundable after arriving at and starting the program at the Retreat Center.

Final payment for all programs must be received in full by Quantum Leap Retreats at least 30 days prior to the start of the program, unless otherwise stated. Reservations may be canceled if final payment is not received by the due date and cancellation charges will apply. Departure taxes, port charges, surcharges, and government fees are not part of the tour price and will be billed as a separate item on your invoice. Changes in plans: changes in your plans that affect departure city, cabin categories and/or passport name changes may incur a per person administrative charge or possibly a cancellation charge. All changes are subject to availability and cannot be guaranteed. Every effort has been made to produce pricing information accurately. We reserve the right to correct errors.

Roommate matching: if you are on a program where sharing is possible and you would like to share a twin-bedded room with another single traveler of the same gender, we will do our best to match you with a roommate. Otherwise, a single supplemental fee may apply. In the case of a guest snoring, we do require the "snorer" take an upgrade to a private room where a supplemental fee applies. Everyone's peace of mind, rest and relaxation is important to us.

If you must cancel your participation in a program, you must do so in writing. Cancellation refunds will be calculated as of the date we receive your written cancellation request. Any applicable refunds will be processed 30 days after our receipt of your written cancellation. Processing fee: there is a non-refundable fee of $125 per person for each program you cancel. This fee reflects only our costs of administering a reservation and is not intended to be punitive in any way. We realize the majority of those who cancel their reservations do so out of necessity. Cancellation charges: unless otherwise stated in the trip description, for all cancellations we will refund the cost of your booking minus the following per person charges. Charges shown include the $125 administrative fee:

Prior to departure: Charge

91 days or more: $125

90-61 days: $350

60-30 days: 50% of selling price

29-0 days: 100% of selling price

Traveler substitutions are encouraged if you must cancel your trip and may be subject to the above cancellation charges. Please note that we do not make any refunds for any unused portion of your trip. We encourage you to purchase travel insurance to protect your travel investment. If it is possible for you to reschedule your trip we encourage you to do so, and we will gladly make space for you as long as we have availability for an added supplemental transfer fee 30% of the cost of your original booking. We allow rescheduling up to 9 months maximum from your original arrival date agreed to by us in writing.

A valid passport is required for citizens traveling on our international programs. You will be notified if your destination requires a visa for U.S. citizens. Non-U.S. citizens should contact the appropriate consular office for entry requirements pertaining to their trip, as Quantum Leap Retreats are not responsible for providing you with this information or documentation.

You must advise us in writing, at or prior to booking, of any physical, emotional or mental condition(s) which may require professional attention during the trip or may require the use of special equipment, including allergies, intolerances, medical conditions. If you fail to disclose any such conditions, Quantum Leap Retreats may refuse to allow you to take the trip and you will forfeit the trip cost; and in such event we shall have no liability, financial or otherwise.

If you are so challenged, you must bring and be responsible for all necessary items related to your condition. If any such condition arises after the trip is booked, you must advise us in writing immediately. Failure to advise us shall release Quantum Leap Retreats, and all professional personnel from any liability related to such condition or its treatment. Quantum Leap Retreats is not responsible for the costs of any medical treatment you may require during the trip. Under no circumstances are Quantum Leap Retreats responsible for the quality of medical care, or lack thereof, you may receive while on the trip. Quantum Leap Retreats reserves the right to change this policy.

We recommend purchasing travel insurance to protect your retreat investment.

Release: Awareness is fundamental to the practice of yoga, and I am fully aware that some of the yoga poses may be difficult for me and that it is my responsibility to monitor each activity and determine whether it is appropriate for me to participate. I acknowledge that it is also my responsibility to consult with a physician regarding any injury or condition that may affect my participation in any yoga classes, retreat activities, wellness services, or workshops. I agree not to hold Quantum Leap Retreats or any of its affiliates liable for any injury or damages related to my participation in a retreat, class, workshop, wellness service, or other activity. I agree to assume full responsibility for any risks or injuries, known or unknown, which I might incur as a result of participating in these classes or other activities.

By participating in any of our programs, you are agreeing to the terms above.

Quantum Leap Retreats reserves the right to change this agreement.

Effective on April 23, 2012

This privacy statement describes how Quantum Leap Retreats collects and uses the personal information you provide on our website: www.quantumleapretreats.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

TRUSTe

Quantum Leap Retreats is a Participant in the TRUSTe Privacy Seal Program. TRUSTe is an independent organization whose mission is to advance privacy and trust in the networked world. This website has agreed to have its privacy practices monitored for compliance by TRUSTe. If you have questions or concerns regarding this policy, you should first contact us at bocayogi@gmail.com. If you do not receive acknowledgement of your inquiry, or if your inquiry has not been satisfactorily addressed, you should then contact TRUSTe. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.

Collection and Use | Information Sharing | Tracking Technologies | Security | Additional Info | Contact Info

Collection and Use of Personal Information

We collect the following personal information from you

Contact Information such as name, email address, mailing address, phone number

Billing Information such as credit card number, and billing address

Unique Identifiers such as user name, account number, password 

Preferences Information such as product wish lists, order history, marketing preferences

As is true of most websites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We use this information to

Fulfill your order

Send you an order confirmation

Send you requested product or service information

Respond to customer service requests

Send you a newsletter

Send you marketing communications

Respond to your questions and concerns

Improve our website and marketing efforts

Conduct research and analysis

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at bocayogi@gmail.com.

Information Obtained from Third Parties

If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information as required by law such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, if Quantum Leap Retreats is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.

If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number, directly to PayPal. PayPal’s privacy policy will apply to the information you provide on the PayPal website.

Third Party E-Commerce Solutions Provider

Our shopping cart is hosted by our e-commerce solutions provider. They host our ordering system, and collect your billing information directly from you for the purpose of processing your order. This company does not use this information for any other purpose.

We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

Our web pages contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns. We use a third party to gather information about how you and others use our Website. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.

When we collect personal information directly from you, we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at bocayogi@gmail.com

In order to make a purchase from us, you must use our shopping cart provider to finalize and pay for your order. Its privacy statement and security practices will also apply to your information. We encourage you to read that privacy statement before providing your information.

Our website includes Widgets, which are interactive mini-programs that run on our site to provide specific services from another company (e.g. displaying the news, opinions, music, etc). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.

Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

To review and update your personal information to ensure it is accurate, contact us at bocayogi@gmail.com.

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.